Storage for advance boxes and convention supplies is quite limited at the Hilton Austin. If you are anticipating shipping a large volume of materials, we recommend contacting your Catering or Event Manager to reserve a room or request assistance with utilizing an area in your office or hospitality room. If shipping valuables, please make arrangements to hire and pay for outside security.
All packages that are shipping to guests will be received and delivered on-site, as needed, by The UPS Store, located in the lobby of the Hilton Austin, and stored at a fee for up to 90 days. Our Front Office staff will take care of guest deliveries that may be requested after hours. Any unclaimed packages that remain after the 90-day timeframe will be returned to the sender.
The UPS Store will accept and release packages shipped through FedEx Express or Ground and make arrangements, as needed, for any packages that cannot be handled in-house.